Frequently Asked Questions

What is coaching?Why do people have coaching?How is coaching different from counselling?How long does it last?What is mentoring?What if I'm not happy with it?How does it work?How much does it cost?

What is coaching?

Coaching is a one-to-one relationship between an individual seeking change and a trained expert who will guide them towards making that change. The individual may wish to improve performance, confidence or fulfillment. The coach will provide insights, utilise tools and techniques, guiding, encouraging and motivating the individual to be closer to the person they most want to be. The relationship lasts for an agreed period of time. It will have a contract, agreed goals, objectives and measurable outcomes.

For businesses and individuals alike coaching is an effective tool to create change, improve performance and produce sustainable results.  For a better understanding have a look at our client feedback.

Coaching is about:-

• Achieving fulfilment
• Discovering and re-enforcing values
• Discovering your dream
• Making sure you are in the best place doing the things you do best
• Seeing the bigger picture
• Setting priorities
• Experiencing what you most want to experience

Why do people have coaching?

• Getting a better Work/Life Balance
• Discovering and Removing Blocks
• Gaining Confidence
• Relationship Issues - significant other, work relationships, family and friends
• Problems with transitioning in a significant life change

Here’s some common reasons why organisations use coaching

• To Improve Performance
• To Develop Leaders
• To Improve Communication Skills
• For Guidance for Start-up Enterprises
• To Improve Sales and Marketing Skills

How is coaching different from counselling?

Coaching is completely focussed on the 'now' and the future. Therapy or counselling uses a model which delves into the past. Coaching uses tools which help to take an individual further by creating the future they want.

How long does it last?

Coaching and mentoring relationships last from a minimum of 6 months to as long as 2 years.

What is mentoring?

Mentoring is a one-to-one relationship between an individual wishing to receive guidance and input on a specific area and an experienced specialist who can provide advice in this area. Smart Step typically mentors people in business in the areas of sales & marketing and creating effective communication.

What if I'm not happy with it?

If you are not happy with the coaching or mentoring you are receiving you are fully entitled to end the contract. Honesty is fully encouraged.

How does it work?

For Individuals

• Coaching typically takes place by telephone, but sometimes face to face
• Typically people have 2/3 sessions per month
• It starts with a Discovery Session which takes 1 hour

Within Organisations

• An initial appointment is made to assess requirements.
• A proposal is then submitted to the organisation, outlining which individual(s) or groups are to be coached, what the objectives and goals are and the terms of the contract.
• On acceptance of the proposal the programme begins.
• An initial workshop is carried out.
• Coaching, Mentoring and Training is then delivered as per the contract at the agreed frequency.

How much does it cost?

Individual Coaching

• Charges typically £200 per month (for 2 hours).
• 6 sessions over 3 months is a minimum commitment.
• Payment is monthly in advance by standing order, direct payment into the company account or cheque.
• Contact us for a complete fee structure.

If you are interested in receiving coaching but think you cannot afford it, contact us for details of our earning-based discounts.

Business Services

• Charges are calculated on a per day or per session basis.
• These are dependent on which coach or mentor is used.
• Different services and programmes are priced accordingly.
• Contact us for a complete fee structure.

Is your question not answered? Simply send it to us and we will respond info@smartstepcoaching.com.