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Frequently Asked Questions
What is coaching?
Why do people have coaching?
How does it work?
How is coaching different from counselling?
How long does it last?
How much does it cost?
What if I'm not happy with it?
What is mentoring?
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What is coaching?
Coaching is a one-to-one relationship between an individual seeking change and a trained expert who will guide them towards making that change. The individual may wish to improve performance, confidence or fulfilment. The coach will provide insights, utilise tools and techniques, guiding, encouraging and motivating the individual to be closer to the person they most want to be. The relationship lasts for an agreed period of time. It will have a contract, agreed goals, objectives and measureable outcomes.
For businesses and individuals alike coaching is an effective tool to create change, improve performance and produce sustainable results. For a better understanding have a look at Client Feedback.
Coaching is about:-
 Achieving fulfilment
Discovering and re-enforcing values
Discovering your dream
Making sure you are in the best place doing the things you do best
Seeing the bigger picture
Setting priorities
Experiencing what you most want to experience
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Why do people have coaching?
Getting a better Work/Life Balance
Discovering and Removing Blocks
Gaining Confidence
Relationship Issues – significant other, work relationships, family and friends
Problems with transitioning in a significant life change
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Here’s some common reasons why organisations use coaching
To Improve Performance
To Develop Leaders
To Improve Communication Skills
For Guidance for Start-up Enterprises
To Improve Sales and Marketing Skills
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How is coaching different from counselling?
Coaching is completely focussed on the ‘now’ and the future. Therapy or counselling uses a model which delves into the past. Coaching uses tools which help to take an individual further by creating the future they want.
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How long does it last?
Coaching and mentoring relationships last from a minimum of 6 months to as long as 2 years.
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What is mentoring?
Mentoring is a one-to-one relationship between an individual wishing to receive guidance and input on a specific area and an experienced specialist who can provide advice in this area. Smart Step typically mentors people in business in the areas of sales & marketing and creating effective communication.
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What if I’m not happy with it?
If you are not happy with the coaching or mentoring you are receiving you are fully entitled to end the contract. Honesty is fully encouraged.
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How does it work?
For Individuals
Coaching typically takes place by telephone, but sometimes face to face
Typically people have 2/3 sessions per month
It starts with a Discovery Session which takes 1 hour
Within Organisations
An initial appointment is made to assess requirements
A proposal is then submitted to the organisation, outlining which individual(s) or groups are to be coached, what the objectives and goals are and the terms of the contract.
On acceptance of the proposal the programme begins
An initial workshop is carried out
Coaching, Mentoring and Training is then delivered as per the contract at the agreed frequency
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How much does it cost?
Individual Coaching
Charges typically £200 per month (for 2 hours)
6 sessions over 3 months is a minimum commitment
Payment is monthly in advance by standing order, direct payment into the company account or cheque.
Contact us for a complete fee structure
If you are interested in receiving coaching but think you cannot afford it, contact us for details of our earning-based discounts
Business Services
Charges are calculated on a per day or per session basis
These are dependent on which coach or mentor is used
Different services and programmes are priced accordingly
Contact us for a complete fee structure
Is your question not answered? Simply send it to us and we will respond info@smartstepcoaching.com
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